Shipping Policy

Irmadesign is a brand website operated and managed by USEEMALL LTD. USEEMALL LTD is the operating entity responsible for the day-to-day operation of the Irmadesign website, product information presentation, order processing, and related business matters. Irmadesign is the brand name operated by USEEMALL LTD, and this Shipping Policy applies to relevant orders placed and completed through the official Irmadesign website.

To help consumers better understand the process from order placement to delivery, we have established this Shipping Policy. This policy explains order processing times, dispatch times, global shipping coverage, available shipping methods, estimated transit times, and shipping charges. We recommend reviewing the following information carefully before placing an order.

1. Global Shipping Coverage

Irmadesign provides global shipping services. Under normal shipping conditions and where local logistics services are available, we will arrange delivery according to the shipping address provided with the order.

Because logistics networks, customs procedures, local delivery capabilities, and shipping conditions may differ between countries and regions, actual delivery availability may be affected by local logistics conditions.

Certain remote areas, special regions, or locations that cannot currently be served by available logistics providers may require additional review based on the circumstances. When placing an order, consumers should provide complete and accurate shipping information, including the recipient's name, full address, city, region, postal code, and valid contact details.

As the Irmadesign website is www.irmadesign.com, order and shipping information will be based on the information recorded in the website system.

2. Order Processing Time

Under normal circumstances, after an order has been successfully submitted and payment has been completed, the order will enter the review and processing stage.

The standard order processing time is generally 1–3 business days.

Order processing time is used to verify order details, confirm product availability, prepare the products, and complete the necessary procedures before dispatch. Business days generally exclude weekends and applicable public holidays.

If an order contains multiple products and the preparation time differs between products, additional processing time may be required. In such cases, the order will be arranged for shipment according to the actual circumstances.

Once the necessary processing procedures have been completed, the order will be handed over to the relevant shipping provider for transportation.

3. Dispatch Time

Under normal circumstances, orders will be dispatched as soon as reasonably possible after processing has been completed.

Generally, orders will be shipped within 1–3 business days after successful payment and completion of order processing. Actual dispatch times may be affected by order volume, inventory availability, public holidays, logistics arrangements, and other unforeseen circumstances.

Once an order enters the shipping process, the relevant logistics provider will be responsible for transportation and delivery. The timing of shipping-status updates may vary depending on the logistics provider.

If special circumstances prevent an order from being dispatched within the normal timeframe, the dispatch time may be extended accordingly.

4. Shipping Methods

Irmadesign currently provides the following two shipping methods for global orders:

1. Standard Shipping

Standard Shipping is the regular international shipping method available for eligible global orders.

Standard Shipping fees are calculated according to the merchandise value of the order:

Orders below USD 66: USD 8 shipping fee.

Therefore:

  • Order value from USD 0 to below USD 66: USD 8 shipping fee;

  • Order value of USD 66 or more: eligible for free shipping;

  • Shipping charges are calculated in U.S. dollars (USD).

Standard Shipping is available for most regular orders, but actual transit times may vary depending on the destination country or region, logistics routes, customs procedures, and local delivery conditions.

2. Free Shipping

Orders with a merchandise value of USD 66 or more qualify for Free Shipping.

The Free Shipping rule is as follows:

Order value ≥ USD 66: USD 0 shipping fee.

For example:

  • Order value of USD 50 → USD 8 shipping fee;

  • Order value of USD 65.99 → USD 8 shipping fee;

  • Order value of USD 66 → Free Shipping;

  • Order value of USD 80 → Free Shipping;

  • Order value of USD 120 → Free Shipping.

All amounts above are calculated in U.S. dollars (USD).

No other shipping methods are included under this Shipping Policy beyond Standard Shipping and Free Shipping.

5. Estimated Transit Time

After an order has been dispatched, the standard international transit time is generally approximately 7–15 business days.

Please note that this is an estimated transit time and does not constitute an absolute guarantee of a specific delivery date. International shipments may be affected by the logistics network in the destination country or region, transportation arrangements, customs inspections, local delivery conditions, weather, and other factors.

Therefore, the overall estimated delivery period generally consists of:

Order processing time: 1–3 business days

plus

Estimated transit time: 7–15 business days

Under normal circumstances, consumers may use the above timeframes as a reasonable estimate of the overall delivery period.

Actual transit times may be shorter or longer depending on the destination.

6. Shipping Information and Tracking

After an order has been dispatched, shipping tracking information may be provided where the relevant logistics provider offers tracking services.

Tracking information may take some time to appear or update in the logistics system. Therefore, the latest status may not be displayed immediately after an order has been shipped.

A temporary lack of tracking updates does not necessarily mean that the package is not in transit. International shipping information is often updated progressively as the package passes through different transportation and processing points.

Consumers may use the tracking information provided with their order to monitor the shipping status of their package.

7. Shipping Address Requirements

To help prevent delivery delays caused by incorrect information, consumers should ensure that all shipping information provided when placing an order is accurate and complete.

Shipping information should generally include:

  • Recipient's full name;

  • Country or region;

  • City;

  • State, province, or region, where applicable;

  • Full street address;

  • Postal code;

  • Valid contact information.

If a package cannot be delivered or is returned due to an incorrect address, incomplete information, an incorrect postal code, or another issue with the shipping details provided by the consumer, delivery delays or additional shipping issues may occur.

If you need to change your shipping address after placing an order, please submit the updated information as soon as possible to customer@irmadesign.com. Whether the address can be changed depends on the current processing status of the order. Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

8. International Shipping and Customs

Because Irmadesign provides global shipping services, some orders may need to pass through customs or other applicable procedures when being transported to the destination country or region.

Different countries and regions may have different import requirements, customs inspection procedures, and other applicable requirements. Customs processing times are outside the complete control of Irmadesign. As a result, delays caused by local customs inspections or processing procedures may cause actual delivery times to exceed the estimated transit period.

Consumers are responsible for providing accurate shipping information and should be aware of any applicable import requirements in the destination country or region.

If special requirements in the destination country or region affect the shipment, additional processing time may be required.

9. Shipping Delays

Although we make reasonable efforts to process orders and arrange dispatch according to normal procedures, unforeseen delays may occur during international transportation.

Factors that may extend shipping times include, but are not limited to:

  • Changes to air transportation arrangements;

  • Adjustments to international shipping routes;

  • Customs inspections or clearance delays;

  • Congestion within local logistics networks;

  • Severe weather;

  • Public holidays;

  • Delivery to remote areas;

  • Peak shipping periods;

  • Other circumstances beyond normal logistics control.

In such circumstances, the actual delivery time may exceed the estimated transit period provided on the website.

10. Shipping Exceptions

If tracking information indicates that a package has encountered a shipping issue, such as no tracking updates for an extended period, an unusual transportation status, or an unsuccessful delivery attempt, consumers may provide their order and shipping information to customer@irmadesign.com.

To help us better understand the situation, please provide the order number, tracking information, and relevant shipping status whenever possible.

We will review the available information according to the specific circumstances of the order and the logistics service.

11. Package Marked as Delivered but Not Received

If the tracking system indicates that a package has been delivered but you have not actually received it, please first verify that the shipping address was entered correctly. You may also check the entrance, designated delivery area, or other secure locations and confirm whether a family member, colleague, or other authorized person accepted the package on your behalf.

If the package still cannot be located, you may provide your order information and tracking details to customer@irmadesign.com for further review.

The applicable resolution may depend on the delivery records and investigation results provided by the relevant logistics provider.

12. Products Damaged During Shipping

If a product has visible shipping damage when received, please document the condition as soon as possible after discovering the issue.

We recommend retaining the product, original packaging, and relevant shipping labels and providing your order information and clear photographs showing the damage to customer@irmadesign.com.

The circumstances will be reviewed based on the order records, product condition, and available shipping information. If the damage is confirmed to have occurred during transportation, the matter will be handled in accordance with the applicable return or refund policy.

13. Shipping Fee Details

Irmadesign calculates shipping charges in U.S. dollars (USD).

The current global shipping rules include only the following two options:

Merchandise Value Shipping Method Shipping Fee
Below USD 66 Standard Shipping USD 8
USD 66 or more Free Shipping USD 0

USD 66 is the minimum order value required for Free Shipping.

For example, an order totaling USD 65.99 will be subject to the USD 8 Standard Shipping fee, while an order totaling USD 66 or more will qualify for USD 0 Free Shipping.

Shipping charges are calculated based on the merchandise value of the order, and the final applicable amount will be shown at checkout.

14. Order Cancellation and Shipping

If a consumer wishes to cancel an order, the cancellation request should be submitted as soon as possible before the order enters the dispatch process.

Cancellation requests may be submitted to the official Irmadesign email address at customer@irmadesign.com. Whether an order can be cancelled depends on its current processing status.

Once an order has been dispatched, it generally cannot be cancelled through the standard order cancellation process. In such cases, the consumer may need to wait for delivery and then follow the applicable return policy.

15. Updates to This Shipping Policy

Irmadesign may update this Shipping Policy from time to time based on logistics services, shipping coverage, operational arrangements, or other relevant circumstances.

If shipping rules, estimated transit times, or other important shipping information are changed, the updated policy will be published on the website.

This policy applies to relevant orders placed through the official Irmadesign website. For orders that have already been completed, we will handle them according to the applicable rules in effect at the time of the order and applicable law.

If you need further information regarding the shipping status of an order, you may visit www.irmadesign.com for relevant order and product information or contact customer@irmadesign.com regarding shipping-related inquiries.

Note: All shipping times stated above are estimates under normal circumstances and do not constitute an absolute guarantee of a specific delivery date. Global shipping may be affected by logistics operations, customs procedures, weather, local delivery conditions, and other unforeseen circumstances.